Grievance Redressal Cell

Convenor

USHA K V

The Students Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

The Students Grievance Redressal Cell (SGRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time.

Objectives of the Grievance Redressal Cell

To accept written grievances from students related to the system.
To ensure a fair, impartial and consistent mechanism for redressal of varied issues faced by the students to forward the findings to the Management if necessary for further action.
To listen, record and scrutinize the grievances submitted by the Students and take necessary steps immediately.
To attend to the grievances based on the authenticity and gravity of the criticisms made.
To represent the grievances to the concerned section which may include maintenance, transport, academic, amenities etc.
To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality
To make a follow-up of these matters at regular intervals till their final disposal.
To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality

Guidelines for Grievance Redressal Cell

Grievance Redressal Cell is open to all students of our college for voicing their grievances regarding academic matters, financial matters, health services, library and other central services. Complaints dropped in the ‘Suggestion Box’ by students and parents and oral complaints are also redressed. The effective complaint management mechanism improves better stakeholder relationship and contentment. The nature of this cell is highly confidential.